Castrol respects your privacy and is committed to protecting it. The purpose of this Privacy Statement is to inform you of our privacy policy and its terms and yout options regarding the collection and use of your personal information online. This website is governed by Canadian law. Any action related to your use of this website will be subject to the exclusive jurisdiction of Canadian courts. The website is owned by Castrol Canada Limited, 3620 Lakeshore Blvd., Toronto, Ontario M8W 1P2. Registered in Canada.

automatic pickup of information

We may collect certain information about you, such as the domain name and IP address, which does not identify you, but which identifies only the type of computer used to view the site. This information allows us to identify the country where the site is used so that we can ensure the coverage area and course analysis to better understand the use of the site and to ensure that you provide better service. Information collected in this way is not automatically linked to personal information about particular individuals.


Please consult your internet browser for instructions to prevent the recording of cookies on your terminal equipment. The cookies we place on your terminal equipment are “typical cookies” that disappear after a certain time. Blocking cookies may, in some cases, reduce the functionality of certain sites or hinder access based on your browser settings. Cookies are pieces of information that server sends to your computer when you access a site. They record a randomly generated identification tag on your computer, which does not compromise your privacy or security. The cookies we place on your computer allow our website to customize your subsequent visits. This information,

harvesting and use of information

When you make a request for information on our site we may need some personal information about you. For example, when you send us an email or subscribe to a free newsletter or request general information, we need your email address, your name and other contact information. personal identification. usually the name and contact number. If you choose to purchase information, goods, merchandise, products or services, we will normally require certain additional financial information. When you make a request for products or services related to a job, we usually need some personal information such as educational level, employment history, as well as family and financial details. Your personal information will be used to provide you with the information, merchandise, products and services you have requested in the form you choose.

If we request sensitive personal information, we will ensure that the processing of the collection and use of this information is strictly confidential in accordance with the applicable privacy legislation.

We may appoint third party organizations to help us provide you with the information, merchandise, products and services you have requested. In these circumstances, we will take steps to ensure that your personal information is held strictly in accordance with our privacy policy and is only used for the purpose of fulfilling your request.

Except as set forth above, your personal information will not be shared with other third parties, outside the BP group or Castrol groups, without your permission. Since Castrol’s operations are global in scope, the information you submit to us may be transferred outside of Canada. This and all other transfers remain confidential and under our exclusive control. By clicking on the “I accept” button where you offer your personal information in exchange for information, merchandise, products and services, you consent to such a transfer.

If we plan to use your personal information for purposes other than those originally intended, we will request your prior information by checking the box where the personal information is collected.


retention of information

The information is kept for a period of time in order to improve the services we provide, after which they are de-identified and made unidentifiable. No other information about you is collected other than those mentioned above.

access to your personal information

If you would like to have access to your personal information or if you have any questions about Castrol’s Privacy Policy, please contact using this link. or by mail to Customer Care, Castrol Canada Limited, 3620 Lakeshore Blvd., Toronto, Ontario M8W 1P2. A legible copy of your personal information that we keep will be sent to you within 40 days of your request; proof of identification will be required. You will then have the opportunity to question the personal information that we have in your possession, and, if necessary, you may request that certain information be deleted, restricted, modified or supplemented. We reserve the right to deny our visitors a copy of their personal information, but we will inform them of the reasons for our refusal. You may challenge our decision to refuse to provide you with a copy of your personal information.  

disclosure and option of the vistor

You can unsubscribe or give up our services at any time, the procedure for doing so varies from one Castrol website to another, but this is usually a simple procedure. Where we disclose your personal information for the above purposes, we offer you the option to opt out of this publication by checking the box where the personal information is collected on the website or by sending an email to castrol. @ or by mail at the following address: Customer Care, Castrol Canada Limited, 3620 Lakeshore Blvd., Toronto, Ontario M8W 1P2. If we plan to use your personal information for purposes other than those originally intended, we will seek your consent in advance.


Castrol is committed to protecting the privacy of children and we encourage parents and guardians to supervise the activities and interests of their children online. Castrol does not knowingly collect information from children 13 years of age or younger, and Castrol’s websites do not target children of this age.


We have implemented security measures, rules and technical procedures to protect the personal information that is under our control in accordance with the privacy legislation and the applicable scope of the site. These security measures are put in place to prevent the malicious interception , use, disclosure, modification or destruction of personal information of their accidental loss. Currently, we do not offer our visitors on our website the option of using a secure method for the transmission of their personal information.  

compliance with privacy legislation

Privacy legislation is subject to review and we strongly suggest that you review our Privacy Statement on a regular basis.

hypertext links

Castrol’s websites may offer hypertext links to third party websites for your convenience and information. These hyperlinks take you out of the  Castrol website. Castrol does not control these sites or their privacy practices which may differ from those recommended by Castrol. We do not adhere to or make any representation regarding third party websites. third party that is not associated with it. We advise  you to familiarize yourself with the privacy policy of any company before entrusting them with your personal information. Some third-party organizations may choose to share their personal information with Castrol; this sharing is governed by the privacy policy of this third party organization.  

Hours of Operation

Monday- 8 am to 6 pm

Tuesday- 8 am to 6 pm

Wednesday- 8 am to 6 pm

Thursday- 8 am to 6 pm

Friday- 8 am to 6 pm

Saturday- 8 am to 6 pm

Sunday- CLOSED



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